A vacancy exists for a Senior Clerk – SHEQ, based at Life the Glynnwood Hospital, reporting to the Quality Manager (QM), Chrismar Hattingh. The successful candidate will be responsible for supporting quality efforts and will contribute towards the optimal functioning of the hospital Quality Department through effective administrative support to the QM and through interdepartmental liaison and communication.
Job Summary
Critical Outputs
Support the Quality manager in delivering a superior quality service
Administrative:
Perform administrative duties relating to Quality (QMS) and Environmental (EMS) processes
Capture, extract, collate and compile data and reports
Manage and maintain an efficient record and filing system
Attend meetings and in-service training as scheduled
Take minutes of Health and Safety meetings and other, as required
Assist the QM with coordinating and arranging of Quality and Legal training and Quality workshops
Assist the QM with coordinating and arranging of Quality Audits (Internal & External)
Assist with adverse event investigation and follow up on adverse events
Assist with Quality Improvement initiatives
Deliver training on behalf of the quality manager when required
Assist other departments on an ad hoc basis with admin responsibilities (e.g. enabling team)
Document Control:
Manage an effective document control process
Implement and/or maintain the electronic document control system
Monitor the document control process in the hospital/facility
COID:
Compile documentation to be submitted to COID
Follow up with COID regarding submitted COID incident documentation
Follow up on accounts generated through the COID process
Requirements
Grade 12 (Matric)
Strong computer literacy and competence in full Microsoft office suite is essential
A certificate in business/secretarial administration will be an advantage
1-2 years of previous administration or clerical experience
Experience in dealing with customers
Commitment towards continuous improvement
Ability to work independently and manage time
Reliable, motivated, and hardworking
Professional with integrity
Confidentiality and discretion during contact with customers and colleagues.
Knowledge of medical terminology will be advantageous
Knowledge of hospital procedures will be advantageous
Secretarial experience/qualification is advantageous
Qualification or experience in ISO 9001: Quality Management System or Occupational Health and Safety advantageous
Competencies
Planning & organising
Resilience
Verbal & written communication
Action orientation
Organisational awareness
Building relationships
Problem solving
Attention to detail
Drive & energy
Excellence orientation
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