Global People Performance is a sub-function within the Global Organization, Strategy and Performance function at MTN Group HR. The Consultant, Global People Performance is responsible for the design, development and implementation of the Global Performance Management methodology and framework in order to increase and recognise individual, team and enterprise productivity and effectiveness.
Job Summary
Strategy Development and Implementation
Assist in the creation of the sub-divisional strategy in line with the overarching business goals
Input into the effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
Governance
Strategic Meetings
Provide input in strategic meetings when required
Provide input to enterprise wide transformation initiatives when required
Provide input to and ensure adequate risk mitigation and controls
Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
Provide input into the preparation of proposal on change initiatives SLA, policies and procedures
Escalations
Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact
Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
Functional Tactical
Provide input into all projects initiated (internal or global)
Provide input into establishing objectives, targets and budgets for the Global People Performance as applicable
Identify and document key risks, issues and dependencies and set mitigation actions
Ensure adherence to budgets
Manage strategic/ service delivery partnerships
Prepare documentation required for sign-off / making decisions regarding tactical changes
Performance
Ensure execution in alignment with the functional strategy
Provide input into the SLA approval and exception performance review
Reporting
Report on a periodic basis to the SM: Global People Performance relating to progress made within the function and in accordance with the measurement metrics set by the organization
Report on Exco KPI progress periodically and manage Exco evidence requirements and collection
Report on an ad hoc basis on specific projects, as required
Budgets
Report on a periodic basis to reporting manager relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation
Report on an ad hoc basis on specific projects as and when necessary
Assist in periodic review of relevant functional reports from the Opco
Assist in preparation of management information reporting
Requirements
Education:
Minimum of 3 year tertiary degree / diploma (Commerce / Human Resources / Business Studies /Management and/or Equivalent)
Relevant certification / accreditation / membership with professional bodies in the area of human capital productivity, performance management, etc. (advantageous)
Experience:
Minimum of 5 years’ experience in working in the HR domain in telecommunication environment with specific focus on performance management / Business KPU formulation etc.
Financial / Numeracy experience
Experience in ERP (Oracle preferred)
Project management experience
Worked across diverse cultures and geographies
Experience working in a medium to large organization
Functional Knowledge:
Performance management ( Frameworks, policy & process)
Telecom Business Operating Models
Telecom KPI design and measurements
KPI / KRA methodology
Corporate performance management principles
Skills:
Communication
People management
Decision making
Digital mind-set
Reporting
Presentations
Data interpretation
Negotiation
Numeracy
Analytical
Conflict Management
Advance Power Point and Excel Skills
Behavioural Qualities:
Accountable
Adaptable
Agile
Communication
Culturally aware
Get it done
Innovative
Inquisitive
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